General Information

This Privacy Policy describes how Nerina AI Solutions (operating as nerinoxzo) collects, uses, discloses and otherwise processes personal data in connection with the services offered at nerinoxzo.click. It applies to data provided directly by users, data collected automatically and data obtained from third parties. We rely on practical case scenarios to ensure transparency and accountability in every processing activity.

11-05-2026
Nerina AI Solutions
4157, Ban Nam Bo Sub District, Amphoe Panare District, Pattani Province 94130, Thailand
[email protected]

Definitions

The following definitions apply in this Privacy Policy:

Any information relating to an identified or identifiable individual, such as name, email address, or device identifiers.
Any operation performed on personal data, including collection, recording, organization, storage, adaptation, retrieval, consultation, use, disclosure or erasure.
Any individual or entity using nerinoxzo services or visiting nerinoxzo.click.
The website, applications and solutions provided by Nerina AI Solutions under the nerinoxzo brand.
Small text files placed on user devices to store preferences and track usage patterns.

Data Collection

We collect data under three main categories:

Information You Provide

When you interact with our services, you may provide the following data:

  • Contact information (name, email address) for correspondence and support.
  • Company details (organization name, business registration ID) to set up accounts.
  • Payment details (billing address, transaction records) for processing orders.
  • Support inquiries and feedback you submit via forms or email.
  • Third-party credentials if you choose to connect external platforms.
  • Preferences and consent choices regarding communications and marketing.

Automatic Data Collection

When you visit nerinoxzo.click or use our solutions, we automatically gather:

  • Device and browser information (type, version, IP address).
  • Usage data (pages visited, feature interactions, timestamps).
  • System logs and error reports for troubleshooting.
  • Location data derived from IP address geolocation.
  • Cookie identifiers and session variables.
  • Timing information (session duration, page load times).

Third-Party Data Sources

We may receive data from external service providers, including:

  • Social media platforms when you share or log in with social accounts.
  • Analytics and tracking services for performance insights.
  • Advertising partners to support targeted communications.

Purposes of Data Processing

We process personal data for the following purposes:

  • Provision and maintenance of our AI solutions.
  • User authentication and account management.
  • Customer support and technical assistance.
  • Personalized marketing and promotional offers.
  • Service performance monitoring and analytics.
  • Fraud detection and security improvements.
  • Compliance with legal obligations.
  • Research and development of new AI features.

Legal Basis for Processing

We rely on the following legal grounds:

Cookies and Similar Technologies

Our website and services use cookies and related technologies to function effectively and improve user experience.

We employ session cookies, persistent cookies and third-party cookies for specific functions.

Essential (required for core functionality), performance (analytics), functional (preferences) and advertising (targeting).

You can manage or disable cookies through your browser settings; please note that disabling certain cookies may affect service quality.

Cookie Policy

Data Sharing

We may share personal data with:

  • Service providers and subcontractors for operational support.
  • Affiliated companies within our corporate group.
  • Legal authorities when required by law.
  • Advertising and marketing partners.
  • Analytics providers for performance evaluation.
  • Prospective buyers in case of a merger or sale.

International Data Transfers

Data may be transferred to and processed in countries outside your own during service delivery.

We implement standard contractual clauses and other approved mechanisms to ensure adequate protection.

Data Retention

We retain personal data for as long as necessary to fulfill processing purposes and comply with legal requirements.

Account information is retained until you request account deletion plus any additional period required by law.

Support and transactional messages are retained for one year to address follow-up inquiries.

System logs and analytics data are kept for six months for troubleshooting and performance tuning.

After expiration of retention periods, personal data is securely deleted or anonymized.

Security Measures

We implement technical and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration or destruction.

  • Encryption of data in transit using TLS and at rest.
  • Role-based access controls and multi-factor authentication.
  • Regular security audits, vulnerability testing and staff training.

Your Rights

You have the following rights regarding your personal data:

  • Right to access and obtain copies of your data.
  • Right to request correction of inaccurate information.
  • Right to request erasure of your data.
  • Right to restrict or limit processing.
  • Right to data portability in a structured format.
  • Right to object to processing based on legitimate interests.
  • Right to withdraw consent at any time.
  • Right to lodge a complaint with a supervisory authority.

Your Privacy Rights Request

You can request access, correction, deletion, or restriction of your personal data by submitting a request through our contact channels. For example, if you need to update your email or address, our team will guide you through each step.

[email protected]

We typically respond to data rights requests within 30 days of receipt, as illustrated by a recent case where a customer received confirmation in just 25 days.

GDPR Data Protection

We adhere to GDPR principles by implementing practical measures. In one scenario, a client’s request to export data was handled through a secure link within days.

  • Lawfulness, fairness, and transparency: we explain each step of data processing with clear case references.
  • Purpose limitation: data collected is used only for specified project scopes, such as AI solution deployments.
  • Data minimization: we collect only necessary fields, following a real-world example of limiting user profiles to essential identifiers.
  • Accuracy: in one instance, we corrected a user’s details within 48 hours, showcasing our commitment.
  • Storage limitation: client records are archived or purged after 2 years, based on scenario-driven retention schedules.
  • Integrity and confidentiality: data is encrypted in transit and at rest, demonstrated in a case where breach safeguards were tested.

For unresolved issues, you may contact the Thailand Personal Data Protection Committee or relevant authority in your region.

Marketing Communications

We may send promotional emails about AI tool updates or case studies. For instance, a quarterly newsletter highlights successful implementations with anonymized data.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Children's Privacy

Our services are not directed at individuals under 18. In cases where we inadvertently collect data from minors, we remove it promptly following a review scenario.

Third-Party Links

Our website may include links to external sites. In a practical example, we link to software partner resources. We are not responsible for their privacy practices.

Changes to This Policy

We update this policy when procedures evolve. A recent case update in January 2026 adjusted data retention guidelines, communicated via our blog.