General Terms
These terms outline the conditions for accessing and using nerinoxzo services. Case studies and scenario-based examples inform how these terms apply in practice.
2026-03-19
Eligibility
To use our services, you must meet eligibility requirements and provide accurate information. For example, a registered business entity in Thailand or elsewhere may qualify.
Users must be at least 18 years old or of legal age in their jurisdiction to form a binding contract.
You agree not to use our services for unlawful activities. Case example: prohibited use for unauthorized data scraping is strictly enforced.
Access may be restricted in certain countries. For instance, services are not available in regions with activity embargoes.
Account Registration
Creating an account enables access to tailored AI solutions. Scenarios include pilot projects and enterprise integrations.
You must keep your account information accurate. In one case, an outdated address led to service delays, highlighting accuracy importance.
Protect your credentials. We log every login attempt and alert you of suspicious activities based on real incident monitoring.
Accounts are non-transferable. If you need to pass services to a new entity, contact support to set up a separate account.
If you suspect unauthorized access, notify us immediately. In a recent scenario, early notification prevented further breach attempts.
We may suspend accounts for policy violations, such as repeated failed payments or misuse in AI experiments.
Service Provision
We deliver AI consulting, model deployment, and support services. Projects follow case-driven workflows from data ingestion to model evaluation.
Service features may change. In March 2026, we introduced new analytics modules based on user feedback scenarios.
We aim for 99% uptime. In past cases, scheduled maintenance windows were communicated 48 hours in advance.
User Conduct Rules
Users must adhere to rules that protect the platform and community.
- Do not engage in unlawful activities, such as hacking or data theft.
- Avoid uploading harmful or malicious code.
- Respect intellectual property rights; no unauthorized use of protected data.
- Do not attempt to reverse-engineer our service APIs.
- No harassment or abusive behavior toward our staff or community members.
- Comply with rate limits and API usage quotas.
- Report any vulnerabilities or suspected misuse promptly.
User-Generated Content
You retain ownership of content you submit while using our services.
Your content remains your property. We reference examples only with your permission.
You grant us a non-exclusive license to use and process your content to provide services.
You are responsible for ensuring your content does not infringe third-party rights. In one scenario, a client removed infringing files as advised.
We may remove content that violates policies. A documented case involved removing sensitive data after a review.
Intellectual Property Rights
All platform technology and documentation remain property of nerinoxzo. User feedback may be used to improve services.
- Do not copy or reproduce platform code.
- Do not create derivative works from our APIs without permission.
- Do not distribute our software components to unauthorized parties.
Paid Services and Subscriptions
Our paid plans include model training, support, and API access. Pricing varies by usage levels and project scope.
Fees are detailed on our pricing page. Example: a small enterprise plan includes 1,000 requests per month.
Payments are processed via credit card or bank transfer. In one case, mid-cycle upgrades were prorated automatically.
Subscriptions renew automatically. You may upgrade or downgrade plans based on usage scenarios.
Refunds are considered on a case-by-case basis within 14 days of purchase, subject to service usage review.
To cancel, submit a request through your account dashboard. A scenario in practice removed access within 24 hours after confirmation.
Applicable taxes are added at checkout based on your billing address.
We may change prices with 30 days’ notice. For example, a rate adjustment was announced in January 2026.
Non-payment may result in service suspension. A reminder sequence is sent at 7, 14, and 21 days overdue.
Disclaimer
We provide services 'as is' without warranties of any kind. In a practical scenario, service availability is subject to internet stability.
Limitation of Liability
Our liability for damages is limited to the amount paid for the affected services in the last 12 months.
Third-Party Services
We may integrate or recommend third-party tools. Example: a partner analytics plugin, which is governed by its own terms.
Termination of Service
We may terminate services upon breach or inactivity. A real case involved terminating dormant accounts after 180 days.
Upon termination, access to data and services will cease. You must export your data prior to termination.
Privacy Policy
Our Privacy Policy, available on nerinoxzo.click/privacy, describes how we handle personal data.
Communications
We communicate via email for service updates, billing notices, and policy changes.
Changes to Terms
We may modify these Terms with 30 days’ notice. Users impacted by a change will receive direct email notification.
Governing Law
These Terms are governed by the laws of Thailand, without regard to conflict of law principles.
Dispute Resolution
Disputes will be resolved through arbitration in Pattani Province, Thailand, in English.